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USING EMOTIONAL INTELLIGENCE TO IMPROVE COMMUNICATION

UC Berkeley Extension Programs for Corporate and Professional Training

Face-to-Face - Class or Seminar

Adult

2 session(s)

$ 1599.00

ENROLL

Outcomes

Read your emotional state and understand how it affects your ability to improve interactions with co-workers and management. Interpret co-workers' emotions and the situations that could result in different emotions, feelings and moods. Comprehend the importance of effective co-worker relationships that consider all parties' emotions. Understand the positive and negative impacts that emotions can have on management and leadership. Realize that emotions can be controlled, or at least tempered, to maintain positive interactions.

Description

Learn to use emotional intelligence (EQ) to communicate more effectively and improve your interactions with co-workers and management. By working through case studies, examples, scenario role playing, interactive group discussion and self-reflection, you gain exposure and practice using EQ to successfully navigate various social and professional situations and settings. This intensive workshop is taught in lecture format with slides, videos and training scenarios that present examples of situational management. Upon completion of this intensive workshop, you receive a certificate of participation.

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UC Berkeley Extension Programs for Corporate and Professional Training

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The cornerstone of any successful business is a workforce of well-trained, efficient employees. Busy professionals benefit from in-depth training to hone their current skills and become fluent in emerging trends and technologies, without a substantial time investment. UC Berkeley Extension's Corporate and Professional Programs are designed to create engaged, productive employees in a format that meets your company's needs, time frame and budget—giving you a competitive industry advantage.

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