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Vado

Vado is an e-learning content provider offering bite sized, mobile learning.

Research shows that 70% of development happens on the job, and Vado is the only off the shelf e-learning courseware provider that helps the learner apply learning on the job through step by step instructions and exercises. 

The combination of short videos followed by step by step instructions, help learners put into practice the learning they just completed, which means organization leaders are confident that the transition from learning to application on the job actually happens, and organization capabilities are increased.

Designed specifically with the mobile learner in mind, Vado users are able to review the course content and perform the development exercise when and where they want. Whether it's at their desk, across the hall, or in a totally different location—the Vado course is ready whenever and wherever the learner is ready.

Educational Offerings

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When you’re in a leadership position, you’ll find it’s inevitable that conflict will arise, therefore knowing how handle the conflict is essential. The Conflict Management Skills courseware will help you learn how to set conflict management expectations with your team, create a culture that handles conflict successfully, as well as provides the guidance you need to coach others to handle conflict successfully. When you take the time to build your skills to strengthen conflict management skills within the team, you’ll find your team works better with others, is able to deliver great results in a timely manner, and is not frustrated with a challenging work environment, but instead enjoys being part of a cohesive and productive team.
$24.75
 2.5 Hours
Online - Certificate
Adult
Managers build their own conflict management skills, as well as learn how to coach employees to manage conflict with others. This course bundle includes the following bite sized mobile ready courses: 1. Helping Employees Manage Conflict Learn how to recognize when team members need help managing conflict 2. Help Groups Resolve Conflict Use a mediation process to help groups resolve existing conflict 3. Conflict Management Expectations Create expectations for managing conflict 4. Create a Conflict Management Culture Create a conflict management agenda item to create a conflict management culture 5. Coaching Employees to Manage Conflict Provide employees a process for managing conflict with others Additional Courses These courses are part of the Leading Teams Learning Track. If you’d like to add to your development experience, consider selecting additional titles from this Learning Track: • Developing Work Relationships • Creating Great Teamwork • Conflict Management Skills

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$ 24.75

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Teamwork matters. When a team is cohesive and works well together, individuals are more engaged, more productive, and are more satisfied at work. A great team environment benefits everyone including individual employees, managers and the organization. As a leader, you can have a significant impact on the level of teamwork your team experiences, and taking the right actions and creating the right expectations matters. The Creating Great Teamwork courseware will help you set the right team norms and expectations, create a strong team culture, as well as help your employees strengthen their ability to work with others. All of which will strengthen the level of teamwork your team experiences.
$24.75
 2.5 Hours
Online - Certificate
Adult
Managers strengthen their skills to build great teamwork among their employees and team. This course bundle includes the following bite sized mobile ready courses: 1. Team Norms and Expectations Create behavior norms and expectations for working together as a team 2. Creating a Strong Team Culture Create a team culture that capitalizes on team member strengths 3. Working with Others Within the Company Identify actions the team can take to strengthen how they work with others within the company 4. Project Teams Rely on Each Other Encourage project teams and work teams to rely on each other’s skills, knowledge, and abilities 5. Involving Others for Great Decisions Involve the right people and gather the right information to make great decisions Additional Courses These courses are part of the Leading Teams Learning Track. If you’d like to add to your development experience, consider selecting additional titles from this Learning Track: • Developing Work Relationships • Creating Great Teamwork • Conflict Management Skills  

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$ 24.75

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The work we do matters. Having work that excites and motivates us is important. When we do, we are more engaged, enjoy our work more, and are more productive. All of which makes it interesting and fun to go to work. And while our manager and the organization do impact our work situation, we can make an impact too. There are a number of things we can do on our own to ensure we have work that is challenging and enjoyable. The Creating Great Work courseware will help you do just that. By helping you understand what work excites you, how to increase the level of challenge at work, as well as creating a great work-life balance, you’ll learn how to take charge of your own work situation and create exciting and rewarding work.
$24.75
 2.5 Hours
Online - Certificate
Adult
Individuals take the initiative to create work that is inspiring, challenging and focused on what they love to do. This course bundle includes the following bite sized mobile ready courses: 1. What Excites You at Work? Identify what excites you the most about the company and its future 2. Increase the Level of Challenge at Work Identify the actions you can take to increase the level of challenge in your own work 3. Analyze Key Experiences for Lessons Learned Analyze key experiences from the last two years to discover what you’ve learned 4. Work-Life Balance for You Define what great work balance looks like for you 5. The Right Level of Challenge Talk to your boss about the right level of challenge for you Additional Courses These courses are part of the Become a High Performing Employee Learning Track. If you’d like to add to your development experience, consider selecting additional titles from this Learning Track: • Writing to Get Things Done® Toolkit • Creating Great Work • Increasing Your Contribution at Work

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$ 24.75

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Most of us interact with customers in some way. Whether we call them customers or clients, and whether they are outside the company or inside the company, all of us tend to interact with customers at some point. Therefore, it’s great to have strong customer service skills. Knowing how to build customer rapport, understand our customer needs, and being able to handle upset customers are all part of great customer service. The Customer Service Basics courseware will help build your skills to effectively communicate and meet your customer needs, thus helping you and your organization achieve its goals.
$34.65
 3.5 Hours
Online - Certificate
Adult
Individuals build the skills required to deliver excellent customer service and build customer loyalty. This course bundle includes the following bite sized mobile ready courses: 1. Building Customer Rapport Build your skills to perform essential customer rapport building actions 2. Listening to Your Customers Learn how to effectively listen to your customers to meet their individual needs 3. Developing Your Customer Focus Identify the actions you will take to strengthen customer loyalty 4. Customer Service Over the Phone Implement the requirements to delivering great customer service over the phone 5. Internal Customer Service Create a plan for how you will deliver great customer service 6. Serving Customers in the Field Discover what is required to positively serve your customers in the field 7. Customer Service Confrontation and Conflict Learn how to effectively manage difficult customer situations Additional Courses These courses are part of the Customer Service Learning Track. If you’d like to add to your development experience, consider selecting additional titles from this Learning Track: • Customer Service Basics • Customer Service Management

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$ 34.65

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If you manage employees who interact with customers on a regular basis, then the Customer Service Management courseware is for you. This courseware will help you shape the direction of your customer service team, teach you how to provide feedback to your customer service agents, and help you inspire and motivate your employees. You’ll also spend time focused on learning how to coach your customer service agents to higher levels of performance. When you take the time to strengthen your skills to coach and manage your customer service agents, you’ll find your team is more successful, your customers are happier, and you’ll see an increase in the bottom line.
$39.60
 4 Hours
Online - Certificate
Adult
Managers strengthen their skills to build great teamwork among their employees and team. This course bundle includes the following bite sized mobile ready courses: 1. Shaping the Direction of Customer Service Determine what you will do to help direct the company’s customer service strategy 2. Inspiring and Motivating Customer Service Agents Learn how to inspire and motivate your customer service team 3. Giving Feedback to Your Customer Service Agents Customer Service agents receive feedback on their performance 4. Customer Service Coaching Provide the right level of coaching to your customer service agents 5. Customer Service Quality Implement the key elements of quality service with your team 6. Customer Feedback and Insight Find out from your customers what you and your team can do differently 7. Onboarding New Customer Service Agents Help new hires be successful in the first few weeks of their new role 8. Managing Remote Customer Service Teams Determine what is required to successfully manage a remote customer service team Additional Courses These courses are part of the Customer Service Learning Track. If you’d like to add to your development experience, consider selecting additional titles from this Learning Track: • Customer Service Basics • Customer Service Management

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$ 39.60

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As a manager and leader of others you must be able to delegate well. Delegation is an essential skill for all leaders, and when not done well can create a number of problems. Therefore, it’s so important you take the time and make the effort to build great delegation skills. When you delegate well, sharing clear expectations, work gets done on time and with the desired level of quality. The Delegating Work courseware will help you delegate with clear expectations, get buy-in when delegating to others, and show you how to confront others when agreements are broken. All of which makes an effective delegator.
$24.75
 2.5 Hours
Online - Certificate
Adult
Managers develop their skills to effectively and successfully delegate work to others. This course bundle includes the following bite sized mobile ready courses: 1. Delegating to Others Determine what you can delegate to others to be more effective in your role 2. Delegating with Clear Expectations Establish clear agreements regarding what will be done when delegating to employees 3. Getting Buy-In When Delegating Increase buy-in for your requests when delegating to others 4. When Agreements are Broken Effectively confront others when agreements are broken 5. Leadership through Delegation Strengthen your leadership capabilities through delegation Additional Courses These courses are part of the Management Communication Skills Learning Track. If you’d like to add to your development experience, consider selecting additional titles from this Learning Track: • Communication Skills for Managers • Building Trust and Respect • Delegating Work

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$ 24.75

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When you are a manager and leader of others, one of your responsibilities is to help coach and develop your employees. It is your job to help your employees build their skills, share what they are doing well and what they can improve, as well as take an active interest in helping each person perform at his or her best. The Developing and Coaching Employees courseware provides the coaching and development you need, as a manager, to provide great employee feedback, create employee skill development plans, as well as create energizing work for your team. All of which, when done well, increases employee performance, engagement and retention.
$39.60
 4 Hours
Online - Certificate
Adult
Managers develop their skills to coach and develop their employees to become more capable and high performing individuals. This course bundle includes the following bite sized mobile ready courses: 1. Support Your Team for Performance Determine how to support your team so they can perform at their best 2. Giving Employee Feedback Employees receive feedback on their job performance 3. Building Employee Skills Top two actions your employees can do to improve their capabilities and contribute to organization 4. Skill Development Plan Create a skill development plan with your employee 5. Coaching After Mistakes Use a coaching process after employees make mistakes or miss their performance goals 6. Energizing Work Identify what work is energizing to your employees 7. Support Employee Development Identify actions you can take to support each person’s development 8. Improve the Feedback You Give Others Improve the feedback employees receive on their performance Additional Courses These courses are part of the Developing and Rewarding Others Learning Track. If you’d like to add to your development experience, consider selecting additional titles from this Learning Track: • Developing and Coaching Employees • Giving Great Feedback • Discussing Total Compensation

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$ 39.60

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To be successful in any role, we should always be developing and building new skills. High performers are always finding ways to learn more and grow their expertise; it’s part of what being a high performer is all about. When we grow new skills, we not only perform better in our current jobs, we have more future opportunities available to us as well. The Developing for Success courseware equips you with the tools and information to take the steps required to identify the skills you need now and in the future, as well as shows you how to brand and promote your professional skills, create a personalized skill development plan, and to uncover the best professional organizations for you.
$49.50
 5 Hours
Online - Certificate
Adult
Individuals focus on building their knowledge and skills to be successful in their current role, as well as future company positions. This course bundle includes the following bite sized mobile ready courses: 1. Exploring Company Job Opportunities Explore the jobs and opportunities within the company 2. Brand and Promote What You Do Learn how to brand and promote what you love to do 3. Identify Potential Career Opportunities Identify potential career opportunities 4. Know Your Skills and Gaps Identify your current skills and capabilities and determine what gaps exist 5. Building Skills and Capabilities Identify the top actions you can do to strengthen your skills, capabilities, and overall performance 6. Skill Development Opportunities Identify skill development opportunities for yourself and/or your employees 7. Personal Skill Development Plan Create a personal skill development plan 8. Increase Your Personal Performance Build the skills required to increase personal performance 9. Best Professional Organizations for You Identify the best professional organizations you should join for your job or career 10. Personal Expectations and Your Workload Check your personal expectations regarding your workload and job requirements Additional Courses These courses are part of the Career Development Learning Track. If you’d like to add to your development experience, consider selecting additional titles from this Learning Track: • Coaching Career Development • Developing for Success • Building Your Career

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$ 49.50

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The relationships we have with others matter. When we develop great relationships at work, we enjoy work more, are able to get more done with others, and are viewed as an important member of the team; all of which makes for a great work environment for yourself as well as others. The Developing Work Relationships courseware will help you strengthen your relationships with your colleagues and peers, help you build your personal network, as well as strengthen your trust with others. When you make the time to develop your work relationships, you’ll find the reward is great. Not only will you be more successful at work, you’ll find yourself more engaged and enjoying work much more.
$34.65
 3.5 Hours
Online - Certificate
Adult
Individuals build their relationships with colleagues and peers to increase personal success and team collaboration. This course bundle includes the following bite sized mobile ready courses: 1. Working with a Diverse Team Evaluate how well you work with individuals with different perspectives and expertise 2. Build your Network Build relationships with colleagues to learn about their role, skills and expertise 3. Empathy for Others Assess the level of empathy you show others 4. Share Your Knowledge and Expertise Increase your willingness to share your knowledge and expertise with others 5. Recognize Your Peers Recognize your peers for their contributions and accomplishments 6. Building Trust with Others Build trust with others by building relationships with your colleagues 7. Balance Conflicting Customer Priorities Balance the conflicting priorities of different customers Additional Courses These courses are part of the Leading Teams Learning Track. If you’d like to add to your development experience, consider selecting additional titles from this Learning Track: • Developing Work Relationships • Creating Great Teamwork • Conflict Management Skills  

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$ 34.65

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As a manager, working through compensation issues is one of your most important roles. And while it’s so important to each individual, discussing compensation can be difficult and uncomfortable at times. As a leader, it’s to your benefit to learn how to conduct effective and productive conversations about compensation issues. When you do, your employees will appreciate the great conversations, and you’ll find them much easier to facilitate. The Discussing Total Compensation courseware will provide the structure and guidance you need to facilitate the difficult, yet critical, compensation discussions with your employees.
$24.75
 2.5 Hours
Online - Certificate
Adult
Managers learn how to discuss compensation issues, rewards, as well as company benefits with individual employees. This course bundle includes the following bite sized mobile ready courses: 1. Market Range Compensation Help employees know what the compensation market range is for their role 2. Performance and Rewards Discuss with your employees how individual performance impacts rewards and compensation 3. Linking Performance and Rewards Create a clear link between performance delivered and rewards received 4. Going Above and Beyond Identify who needs to be rewarded for working hard and going above and beyond what’s required 5. Benefits Discussion Conduct a benefits discussion with your team Additional Courses These courses are part of the Developing and Rewarding Others Learning Track. If you’d like to add to your development experience, consider selecting additional titles from this Learning Track: • Developing and Coaching Employees • Giving Great Feedback • Discussing Total Compensation  

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$ 24.75

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Competencies

  • Business
  • Business: Project Management
  • Business: Career Planning, Coaching & Mentoring
  • Business: Management & Leadership
  • Business: Investing & Wealth Creation
  • Business: Communications, Public Speaking & Public Relations
  • Business: Teamwork
  • Business: Customer Service
  • Business: Delegating
  • Business: Compensation & Benefits
  • Business: Engagement
  • Business: Human Resources: Organization Development
  • Business: Resource Planning
  • Business: Interviewing, Recruiting & Retention
  • Business: Written Communications

Followers

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